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Uwe Riss

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Organization: SAP
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Phone+49-6227-770212
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Works with SAP since 1998

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Publications

2012

Riss, Uwe V., Magenheim, Johannes
Sociofact Theory – The Social Dimension of Knowledge Maturing
Internal Journal of Knowledge Based Organizations, vol. vol., no. no., 2012, pp. pp.

Abstract The current study concentrates on units of organizational knowledge that we call sociofacts following a terminology introduced by J. Huxley. The analysis looks at the constituents of sociofacts as well as their lifecycle, starting from the concept of knowledge asset. It is based on insights from various established theories such as Activity Theory, Nonaka’s SECI model, Boundary Objects and Transactive Memory Theory. We investigate how the form of sociofacts changes during the Knowledge Maturing process and point at their business relevance. The goal of the paper is to improve the understanding of the structure of organizational knowledge and the process of knowledge maturing.

Riss, Uwe V.
{TAPIR: Wiki-Based Task and Personal Information Management Supporting Subjective Process Management}
In: Oppl, Stefan and Fleischmann, Albert (eds.): S-BPM ONE - Education and Industrial Developments, Communications in Computer and Information Science vol. 284, Springer Berlin Heidelberg, 2012, pp. 220--235

Abstract {We introduce a subject-driven approach to integrated process, task, and information management for knowledge workers. This approach is realized in the Task and Personal Information Rendering (TAPIR) extension of the Semantic Mediawiki that we present in this paper. The focus is placed on eliciting subjective process information from daily task management. The approach starts from the insight that individuals' motivation to provide relevant process information can be increased if they directly benefit from their contributions. TAPIR uses process relevant information to support users in their task management. Hereby it fosters S-BPM by gathering subjective process information that can be used for organizational purposes.}

2011

Riss, Uwe, Magenheim, Johannes, Reinhardt, Wolfgang, Nelkner, Tobias, Hinkelmann, Knut
Added Value of Sociofact Analysis for Business Agility
In: AAAI Spring Symposium Series, 2011

Abstract The increasing agility of business requires an accelerated adaptation of organizations to continuously changing conditions. Individual and organizational learning are prominent means to achieve this. Hereby learning is always accompanied by the development of knowledge artifacts. For the entire of learning and artifact development the term knowledge maturing has been introduced recently, which focuses on these three manifestations of knowledge: cognifacts, sociofacts, and artifacts. In this paper we will focus on sociofacts as the subject-bound knowledge manifestation of social actions. Sociofacts are rooted in respective cognifacts play an independent role due to their binding to collective actions and subjects. These are particularly difficult to grasp but play a decisive role for the performance of organizations and the collaboration in there.The presented paper approaches the notion of sociofacts, discusses them on a theoretical level and establishes a first formal notation for sociofacts. We use the case of a merger between two companies to describe the advantages of sociofact analysis for such process. Some sociofact related problems during a merger are described and possible solutions are presented. We identify technical approaches for seizing sociofacts from tool-mediated social interaction and discuss open question for future research.

Riss, Uwe V.
Pattern-Based Task Management as Means of Organizational Knowledge Maturing
International Journal of Knowledge-Based Organizations, vol. 1, no. 1, 2011, pp. 20--41

Abstract The article presents the principles of pattern-based task management (PBTM) that aims at the integration of task and knowledge management. It takes into account that knowledge does not only become manifest in artifacts but also in actions. The approach supports knowledge workers in the execution of their tasks by offering guiding task patterns without restricting the freedom of execution. These task patterns are collaboratively managed and allow the sharing work experience in a way that makes this experience applicable to new tasks. The collaborative character of task patterns requires the motivation of knowledge workers to participate in the process. This can only be achieved by offering a variety of benefits and an easy handling of contribution. Under these conditions the PBTM establishes an organizational knowledge maturing process that overcomes various barriers in today‟s organizational knowledge management.

2010

Witschel, Hans Friedrich, Hu, Bo, Riss, Uwe V., Thönssen, Barbara, Brun, Roman, Martin, Andreas, Hinkelmann, Knut
A Collaborative Approach to Maturing Process-Related Knowledge
In: BPM, 2010, pp. 343-358

2009

Du, Ying, Riss, Uwe V., Chen, Liming, Ong, Ernie, Taylor, Philip, Patterson, David, Wang, Hui
Work Experience Reuse in Pattern Based Task Management
In: 9th International Conference on Knowledge Management (I-KNOW '09), Graz, Austria, 2009, pp. 149-158

Abstract Pattern based task management has been proposed as a promising approach to work experience reuse in knowledge intensive work environments. While initial work has focused on the conceptualization and development of a generic framework, the process and user interaction of the task pattern lifecycle has not been addressed. In this paper, we introduce task copy augmented by Abstraction Services as a novel approach to facilitate task pattern creation and maintenance in a semi-automatic fashion. Also, we develop the architecture to demonstrate the underlying ideas by leveraging the advantage of semantic technologies.

Riss, Uwe V., Jurisch, Marlen, Kaufman, Viktor
Email in Semantic Task Management
In: Hofreiter, Birgit and Werthner, Hannes (eds.): Proceedings of 2009 IEEE Conference on Commerce and Enterprise Computing, IEEE Computer Society, 2009, pp. 468-475

Riss, Uwe V., Witschel, Hans Friedrich, Brun, Roman, Thönssen, Barbara
What is Organizational Knowledge Maturing and How Can It Be Assessed?
In: 9th International Conference on Knowledge Management (I-KNOW '09), Graz, Austria, 2009, pp. 28-38

Abstract We introduce the concept of organizational knowledge maturing based on the idea of developing knowledge assets. We explain the dimensions that have to be considered and introduce the Knowledge Maturing Dimension Framework to measure the maturity level. Finally we describe service classes as the building blocks of a future organizational learning and maturing environment (OLME).

Schmidt, Andreas, Hinkelmann, Knut, Ley, Tobias, Lindstaedt, Stefanie, Maier, Ronald, Riss, Uwe
Conceptual Foundations for a Service-oriented Knowledge and Learning Architecture: Supporting Content, Process and Ontology Maturing
In: Schaffert, Sebastian and Tochtermann, Klaus and Pellegrini, Tassilo (eds.): Networked Knowledge - Networked Media: Integrating Knowledge Management, New Media Technologies and Semantic Systems, Springer, 2009

Abstract Effective learning support in organizations requires a flexible and personalized toolset that brings together the individual and the organizational perspective on learning. Such toolsets need a service-oriented infrastructure of reusable knowledge and learning services as an enabler. This contribution focuses on conceptual foundations for such an infrastructure as it is being developed within the MATURE IP and builds on the knowledge maturing process model on the one hand, and the seeding-evolutionary growth-reseeding model on the other hand. These theories are used to derive maturing services, for which initial examples are presented.

2008

Schmidt, Andreas, Hinkelmann, Knut, Lindstaedt, Stefanie, Ley, Tobias, Maier, Ronald, Riss, Uwe
Conceptual Foundations for a Service-Oriented Knowledge & Learning Architecture: Supporting Content, Process, and Ontology Maturing
In: 8th International Conference on Knowledge Management (I-KNOW 08), Graz, 2008

Abstract The knowledge maturing model views learning activities as embedded into, interwoven with, and even indistinguishable from everyday work processes. Learning is understood as an inherently social and collaborative activity. The Knowledge Maturing Process Model structures this process into five phases: expressing ideas, distributing in communities, formalizing, ad-hoc learning and standardization. It is applicable not only for content but also to process knowledge and semantics. In the MATURE IP two toolsets will be develop that support the maturing process: a personal learning environment and an organisation learning environment integrating the levels of individuals, communities and organisation. The development is guided by the SER theory of seeding, evolutionary growth and reseeding and is based on generally applicable maturing services.

2007

Jarodzka, Halszka M., Grebner, Olaf, Riss, Uwe V., Ong, Ernie
Motivate users to construct collective knowledge via IT - A psychological view on pattern-based task management
In: Gronau, Norbert (eds.): 4th Conference on Professional Knowledge Management - Experiences and Visions -, March 28. - 30. 2007, Potsdam, Germany, GITO Verlag Berlin, 2007

Abstract Collective knowledge construction is often inhibited by motivational barriers. In this paper we present pattern-based task management (PBTM) as a system to construct collective knowledge and show ways how to foster motivation. We present the motivational structure of the knowledge sharing situation as a social dilemma which feeds free-riding. To avoid this, we concentrate on ways to overcome the dilemma from a psychological perspective by presenting concrete suggestions on increasing users' motivation to actively participate in PBTM. The goal is to foster collective knowledge con-struction as a social process.

2006

Riss, Uwe, Cress, Ulrike, Kimmerle, J., Martin, S.
Knowledge sharing: From experiment to application
In: Proceedings of KMAC2006, The Third Knowledge Management Aston Conference, Operational Research Society, 2006, pp. 121-133

Riss, Uwe V., Grebner, Olaf
Service-Oriented Task Management
In: Calude, Cristian S. and Maurer, Hermann and Salomaa, Arto and Tochtermann, Klaus (eds.): , 2006