Workshop on Motivational, Social, and Cultural Aspects of Knowledge Management
The MATURE team organized an exciting workshop on Motivational, Social, and Cultural Aspects of knowledge management at this year's Professional Knowledge Management conference in Innsbruck.
The goal of this workshop was to bring together the various disciplines that explore the "human factor" of knowlegde management, ranging from psychology, via CSCW to Human Resource Management, among others.
Christine Kunzmann moderated the workshop with 20-30 participants.
Andreas Schmidt introduced into the workshop topic and presented results from the empirical study in the MATURE project. This introduction triggered an interesting discussion on completely different understanding of leadership in the age of knowledge workers, e.g., with respect to autonomy.
Ingo Bildstein then presented his contribution on "A Proposal for a New Framework for a Great Place to Work: A Socio-Cognitive View on Knowledge Work Motivation". This particularly stirred discussion about the "dark side of knowledge management".
The workshop block on motivation was continued with a presentation of Stefan Thaler on "SpotTheLink: Playful Alignment of Ontologies", which resulted in a discussion on the role of games and game mechanisms for knowledge management in companies. While it became clear that the contribution is a good example for crowdsourcing tedious tasks, it was less obvious how games could play a role beyond their use in training. Game mechanisms were more seen in ambivalent way, e.g., competition can have positive, but also quite negative effects.
In the afternoon, the workshop continued with a contribution from Julia Müller on Elements of an Interactive Knowledge Culture, which was based on empirical research. This was followed by an experience report from René Peinl on applying the knowledge maturing model in Sharepoint projects. This started a discussion on the knowledge maturing model and its role for determining appropriate tools.
After the talk from Christiane Zehrer on the introduction of social media, with particularly focus on cross-cultural experiences in a team in Japan, the workshop concluded with a challenging discussion on how to move forward from here. We discussed open issues in the field. The current state of the art appeared to be not mature yet as there is little generalizable knowledge. Some ideas were brought up on bridging the gap between model-level variables and observable indicators, but there was doubt that this is feasible.
It is planned to continue the formation of a community around those subjects, and we are looking forward to the next editions of this workshop series.